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FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to ensure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour before closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee, and is it refundable?

Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card. All application fees are nonrefundable.

How do I apply?

You can apply online by finding the "Apply Now" button on the right-hand side of the main menu on our property website or apply now.

Which utilities do I pay?

Residents are responsible for gas, electricity, trash, and water/sewer. Water and sewer are billed at a flat monthly rate determined by the unit size.  

What is the security deposit?

Security deposits will vary depending on qualifying criteria. Our security deposits range from $500 to 1.5 times your monthly rent.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on the first, and a $50 late fee is assessed on the 4th of each month (even on weekends and holidays). Partial rent payments are not allowed. 

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

At Rolling Pines Apartments, we welcome up to 2 pets. Both cats and dogs are allowed. There is a nonrefundable fee of $300 for one pet and an additional $200 for a second pet. Pet rent is $30/mo per pet. Please get in touch with the office to discuss breed restrictions.  


Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please ensure you reference your signed lease agreement and confirm policies with your Property Manager, as there could be unique circumstances.

Can I break the lease if I am part of the military and receive deployment or reassignment orders?

Service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please get in touch with the property manager as soon as possible in this situation. You must provide written notice and a copy of your military orders.

How can I refer a friend?

Please let our office know if you love our apartments and want to refer a friend! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if enrolled in our online services.

A person might be staying with me for a while; does the lease permit that?

If someone is temporarily staying with you, please let the office know so we can accommodate parking. If someone is permanently moving in, they must fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 60-day written notice, which you are responsible for, before moving out. If you need to move out at the end of your lease term, please remember to come in 60 days before the lease expires to provide your written notice.

Do you have cable/Internet services?

We partner with Xfinity for our community cable and Internet offerings. Please inquire with our office regarding any other cable/Internet providers.

Can I grill on the property? 

Yes! We allow the use of gas grills on the property.

I am locked out of my apartment. What do I do? 

If you are locked out during business hours, you can come to the office to be let back in your apartment. If you are locked out after hours, you must call a locksmith.  

I have lost my apartment and/or mailbox keys. What do I do? 

If you have lost your keys, you may have new keys made at our office during business hours. Fees apply.

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