Do I need an appointment? Do you take walk-ins? No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges? Our prices are based on income. There is a “ basic” and a “market rent”. Please contact our office for more information. At the current time we follow HUD income guidelines.
What is the application fee and is it refundable? Per HUD guidelines there are no application fees.
How do I apply? Please contact our office so that we can send you an application packet. At this time we are unable to accept online applications.
Which utilities do I pay? Rolling Pines Apartments pays your water, sewer, and trash removal. You are responsible for gas heat, hot water, and all electric.
Do you have cable/Internet services? We partner with Xfinity for our community cable and Internet offerings. Please inquire with our office regarding any other cable/Internet providers.
What is the security deposit? Security deposits will vary based on your rental rate, which is determined by your income. The security deposit is always equal to one month’s rent.
What kind of pets do you allow? How many pets may I have? At Rolling Pines Apartments, we welcome up to 2 pets. Both cats or dogs are allowed. We have a refundable $300 pet deposit and at the current time there are no monthly pet charges. Breed restrictions apply, please contact our office for more information. Learn more about our pet policy HERE.
When is my rent payment due? Rent is always due on or before the first of the month. Late fees are assessed on the 6th of every month.
What day of the month am I liable for a late charge? Rent is always due on the first and late after the 5th. Late fees are $5 on the 6th and $1 per day thereafter.
How can I pay my rent? You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. You can also pay with a cashier's check in our office. You may also drop payments in the drop box (to the right of the office door) after hours and on weekends. We also participate in PayLease, which will allow you to pay at cash pay locations located in the area (i.e. Walmart).
Who do I make my rent payable to? You can make rent payable to Rolling Pines Apartments.
If I get a job transfer, can I break the lease? Yes, a 30-day written notice is required.
If something needs to be repaired in my apartment, how do I report it? You may call the office, send an e-mail, or leave a message on the answering machine. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease? Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do? We require a 30-day written notice, which you are responsible through, prior to move-out. This is required regardless if the lease is ending or you are breaking your lease early. If you need to move-out at the end of your lease term, please remember to come in 30 days prior to the lease expiring to provide your written notice.
Can I grill on property? Yes! We allow the use of gas grills on property.
I’m locked out of my apartment. What do I do? If you are locked out during business hours, you can come to the office to be let back in your apartment . If you are locked out after hours you will need to call a locksmith.
I’ve lost my apartment and/or mailbox keys. What do I do? If you have lost your keys, you may have new keys made at our office during business hours. Fees apply.